Company Profile — 2026
PT Semangat Kita Bersatu
Integrated Customer Experience, Technology, BPO & Man Power Solutions
Company Profile
One partner for people, process, and technology
Established in 2020, PT Semangat Kita Bersatu provides integrated Customer Experience, Contact Center, BPO, communication technology, database management, and workforce solutions.
We help clients build responsive operations with measurable service quality, flexible capacity, and disciplined delivery.
Vision, Mission & Values
A clear direction, delivered through consistent values
Vision
To become a recognized customer service and operational solutions partner, distinguished by service quality, precision, and adaptability.
Mission
- Deliver effective, precise, and competitive solutions.
- Accelerate results through reliable processes and technology.
- Continuously develop talent and innovation.
Services
What we deliver, service by service
Six capabilities, each detailed with what it covers and how it runs day to day.
Customer Experience Management
Every interaction is an opportunity to build trust
Human-centered support that improves satisfaction, recovery, retention, and growth.
- Customer experience support
- Service recovery
- Inbound and inside sales
- Debt collection
- Technical support
Contact Center System
Real-time visibility. Flexible operations.
A web-based platform that supports inbound, outbound, quality control, and distributed teams.
- Predictive dialer
- Live monitoring
- Barge-in and quality control
- Reporting and analytics
- Mobile and WFH support
IP PBX & Communication
Communication infrastructure built to scale
Efficient IP-based voice, call routing, integration, and operational support.
- VoIP through LAN, Wi-Fi, and Internet
- Extension and routing management
- Contact center integration
- Scalable architecture
- Commissioning and support
Database Management
Secure data. Better operational decisions.
Structured, segmented, and protected information for reliable customer operations.
- Consent-based data sourcing
- Requirement-based segmentation
- Backup and access control
- Data quality management
- Security monitoring
Man Power Supply
Deployment-ready, compliant, and measurable workforce solutions
From workforce planning and recruitment through onboarding, employment administration, and performance monitoring.
- Workforce Planning
- Recruitment & Screening
- Mobilization & Onboarding
- Payroll, BPJS & Administration
- Performance Monitoring
Back Office Services
Accuracy behind every customer operation
Non-voice and administrative support that keeps processes consistent, traceable, and controlled.
- Data entry and processing
- Administrative support
- Technical support
- Document control
- Quality verification
Capabilities
Six connected capabilities. One coordinated delivery.
Delivery Model
Transparent delivery from requirements to improvement
Differentiators
Operational discipline with a human touch
Quality by Design
KPI, quality assurance, reporting, and follow-up.
Cost-Conscious Delivery
Capacity, cost, and performance stay balanced.
Integrated Operations
People, process, technology, and governance aligned.
Client-Aligned Culture
Teams understand client culture, brand, and standards.
Long-Term Partnership
Transparent evaluation and continuous improvement.
Industries & Clients
Cross-industry experience strengthens adaptability
SKB supports service requirements across retail, automotive, healthcare, e-commerce, real estate, banking and insurance, technology, government, consumer goods, food service, and travel.
Trusted by
Company Information
A company built on compliance and continuity
Contact
Let us build service operations that are more responsive, efficient, and ready to scale.
Company
PT Semangat Kita Bersatu
Office
Gedung Anugrah Lt. 2
Jl. Pejaten Raya No. 9, Pasar Minggu
Jakarta Selatan 12540
Registered Address (NIB)
LEEON, Rukan De' Kahfi
Jalan M. Kahfi II Nomor 23 O
Jagakarsa, Jakarta Selatan
Contact Person
Mario Randi
+62 823-1231-3657
Registered Phone